Finding Offshore Customers for a Call Center Startup
Finding offshore customers for a call center startup is a difficult proposition. The real challenge, however, comes afterwards – delivering and meeting the expectations of those customers! First things first though – how to go about finding your initial customers? The first question that you need to ask yourself is why some organization should outsource work to you?
Fire Your Secretary
A cost analysis of how much a business would save if they hired a secretary on a part time basis & outsourced their message management / inbound call management needs to an answering service.
How To Choose an Answering Service: Part II
Part 2 of a 3 part article from a call center industry professional’s prospective exploring tips on how to keep you answering service performing well.
E-Commerce Business – Proceed With Caution
A brief look at the e-commerce industry and the need for live operator customer service support.
9 Steps for Coaching Call Center Agents
Here’s a field-tested and proven model for coaching call center agent phone calls. It’s highly effective for improving quality, yet profoundly simple to execute.
24-7 & 9-5 Live Chat & E-mail management Solution
Place Support is a comprehensive voice-chat-email support service provider. We take care of your customers, providing 24-7 and 9-5 customers support freeing up your time to focus on other parts of your business. Our unique method allows us to bring these services to you at a very affordable price.
The Lost Art Of Resume Thank You Letters.
Writing resume thank you letters is becoming more of a necessity in today’s ever competitive world. These days, you need to find a way to set yourself apart from the rest of the pack. It can be difficult to do so for a very sought after job. One way to give youself an edge is to simply do the courteous and thoughtful act of mailing a thank you letter after your resume has been looked or even received. Employers want people who are not afraid to take risks and go the extra mil…
Will Call Center Management Software Improve Your Business?
Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called “contact centers,” call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant routing of important customers to the best agents, reduce holding times for customers, and offer more efficient scheduling of employees and detailed reporting. Your call center man…
Finding a Call Center Job
This article was written to educate people or help those who are seeking a job in the call center. Following the above on tips on how to a call center job will definitely help you in stepping in to the job world and will assist you in beginning a call center career.