Finding Offshore Customers for a Call Center Startup
Finding offshore customers for a call center startup is a difficult proposition. The real challenge, however, comes afterwards – delivering and meeting the expectations of those customers! First things first though – how to go about finding your initial customers? The first question that you need to ask yourself is why some organization should outsource work to you?
Fire Your Secretary
A cost analysis of how much a business would save if they hired a secretary on a part time basis & outsourced their message management / inbound call management needs to an answering service.
How To Choose an Answering Service: Part II
Part 2 of a 3 part article from a call center industry professional’s prospective exploring tips on how to keep you answering service performing well.
E-Commerce Business – Proceed With Caution
A brief look at the e-commerce industry and the need for live operator customer service support.
9 Steps for Coaching Call Center Agents
Here’s a field-tested and proven model for coaching call center agent phone calls. It’s highly effective for improving quality, yet profoundly simple to execute.
24-7 & 9-5 Live Chat & E-mail management Solution
Place Support is a comprehensive voice-chat-email support service provider. We take care of your customers, providing 24-7 and 9-5 customers support freeing up your time to focus on other parts of your business. Our unique method allows us to bring these services to you at a very affordable price.