Avoiding A “Failure to Communicate”
Communication skills do not require a graduate degree, just some common sense, a bit of homework and a better understanding of the role communication plays. It can open many doors, both within and beyond the workplace.
Cold Calling May Be A Waste Of Time
too many sales managers these days preach cold calling as the way to go to generate sales leads. But why do they keep pushing a system that has such a low success rate when their are more practical ways to generate new business?
Getting Past Gatekeepers: Don’t Get Left At the Gate When Calling on Decision Makers
DOES IT SOMETIMES SEEM AS THOUGH DECISION MAKERS are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who “guard” the decision makers and often run interference for them — to get in front of decision makers (DM).
How To Prepare for Cold Calls When Resistance is Likely
Simply dialing the phone does not give a person the right to take someone’s time. Promising or hinting at some value they could get does.
The Voice of Customer Service
Customer service is about more than mouthing the words customers want to hear in a manner so as to convey our inflection. It is important to understand where in a sentence we put the emphasis. Using a pleasant tone, effective intonation, and empathic emotion our voice can go a long way toward helping customers feel heard, valued and cared for.
Turning Customer Service Inside Out!
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.