The Customer Is Sometimes Always Right?
Somehow, this philosophy/policy of, “The customer is always right” has been branded into the consumer’s psyche and repeatedly shoved in the face of business owners, managers, and employees. When was the last time you really took a look at this philosophy and considered all the ramifications?
Don’t Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot. If the customer is always right, at what point do you think they become so problematic that you should stop doing business with them?
— Gary M.
A: That column brought a number of emails similar to yours, Gary, requesting that I clarify the line between “the customer is alw…