7 Positive Ways to Turn Complaints into Assets
It’s difficult to reach your business goals if you don’t have the right materials and/or the information to help your business reach the success it’s capable of. These seven helpful suggestions will boost your business to new levels.
Customer as Emperor
From Japan comes the tradition of oshibori. Oshibori is the Japanese word for the rolled up hot towel you receive after eating at an authentic Japanese restaurant or at the conclusion of an international flight. If you have never experienced a hot towel after a long flight, it is as close as you can get to a refreshing shower in the comfort of your seat with all your clothes on. What does it have to do with growing your business? It’s remarkable.
Modified Animal Meat and Online Surveys
Some companies have experienced damaging rumors. One way to get back on your feet is through the use of online surveys. With the help of online surveys you can gain insight that will help you recover from damage to your public image.
Why Bother With Distributed Leadership?
I’m an alumni of Boston University Graduate School of Business, so I receive the Alumni magazine Bostonia. To be honest, that doesn’t mean I read it faithfully at all. But this issue was different. George Labovitz, a professor in organizational behavior at the school wrote an article recently on his research into the application of alignment to achieve extraordinary results in organizations.
He caught me with the first sentence: “More than thirty years of research has sho…
Customer Service in the Bottled Water Industry – Pure Water and the Customer Promise
The bottled water business consists of the manufacturing and delivery of quality water in small packages or large containers such as 5 gallon bottles. Each individual bottled water company provides an implicit promise that it will manufacture tand deliver the highest quality product on time.
Four Sure-Fire Ways to Keep Your Customers Happy
It’s difficult to reach your buisness goals if you don’t have the right materials and/or the information to help your buisness reach the success it’s capable of. These four competitive marketing strategies is the information needed to produce an extremely successful buisness.
Retail Customer Service: Tips For Improving Your Level Of Service
Have you seen any customer service miracles lately? If you work with customers in retail, there are several rules you must follow to ensure that your customers keep coming back.