If I’m Not Satisfied, What Do I Want?
Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us?
Listen to Suggestions
As a customer of any service or product – how do you feel when your Email is ignored, your voice mail message is never answered, and you don’t get any feedback or concern, at all, from customer service? We all feel the same – nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.
The 5 W’s of World Class Customer Service Training
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The Customer Is Sometimes Always Right?
Somehow, this philosophy/policy of, “The customer is always right” has been branded into the consumer’s psyche and repeatedly shoved in the face of business owners, managers, and employees. When was the last time you really took a look at this philosophy and considered all the ramifications?
The Internet The World’s Greatest Telephone for the Success of Your Business
The Internet offers your orginization whatever it may be the greatest communications device available- simple , inexpensive , comprehensive – technically and cost effective that is simply underutilized and the simple benefits understood by most organizatiosn in their marketing and service plan scope .
Successful Business Relationships
Build your business relationships — and your future — by focusing on these critical elements of Value, Competence, Trust, and Propriety.
Unlocking the Value of Your Customers
One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base.
Handling Challenging Situations with a Customer-Focused Mindset
Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers.
Explaining Your Product or Service to Online Customers
This is Part 3 of our article series on website
development in which we discuss explaining your product or service to potential customers quickly and efficiently.
Death Of A Salesman? It’s What Happens When The Customer Says “I’ll Think It Over!”
Michael Jordan said “Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it”
You have given a great presentation, you ask for the order and the customer says he‘s going to think it over. This was the moment I felt was the last straw. I’d had it! I don’t want to sell anymore; I’m going back to bookkeeping! So, without a care in mind I said whatever came to mind and it worked! Let …