Employee Performance Reviews — Dealing With Disagreements

What do you do when an employee disagrees with something you’ve written on their performance review? How can you prepare for this and deal with it effectively?

Start by listening to figure out the source of the disagreement. Is it an issue of fact (you wrote that the employee received a customer satisfaction score of 79 but the employee says that his score was actually 83), or is a matter of judgment (you wrote that the employee’s customer service skills were unsatisfactor…

Get Your Performance Appraisal Discussions Off To A Good Start (Part 1)

Too often, participants in performance appraisal meetings seem awkward and uncomfortable. To some extent, that’s unavoidable — it’s always a bit awkward for one person to deliver a formal assessment of the quality of work performed by another.

But following some simple suggestions can eliminate a lot of the awkwardness in performance appraisal meetings. Here are a couple of tips that will help put both players at ease. (In Part 2 of this article, I’ll provide some addition…

Interesting Types Of Recognition

Especially when they are new to the business, people see their position in the company as fragile. They often need signs other than formal appraisals and skills inventories to help them to feel accepted and appreciated.

Providing your staff with a diverse range of opportunities to represent the company is a great way of collecting information and rewarding performance in the workplace at the same time.

Training

Managers sometimes look on training as a necessary evil….

Make Sure You Recognize The Right Performance

Eleanor Valentine and Gary Yardley do basically the same job in an engineering company. They are both designers working on the same project and the Vice President has just made an announcement that special bonuses will be paid to employees making the best contribution in their field of expertise. The problem is, it’s difficult to differentiate between Elly’s work and Gary’s work because they interact so closely.

This example demonstrates a few things about reward and recog…

Money In Reward And Recognition Systems

The role of money as a motivator is indisputable if you don’t have enough. With bills to pay and mouths to feed, most hunter/gatherers will push themselves to get enough money into the bank account to remove those troublesome worries. However, once the threshold of comfort has been reached and there is a steady flow of money coming from a job that is well understood, can money be used as a further motivator?

The answer is firmly in the realms of “it depends”. It depends on…

Poor Performance Reward And Recognition

The most effective tool in a manager’s toolkit for dealing with poor performance is coaching. Not screaming at them from the stands and withholding rewards but working with them down on the pitch to find out what’s causing the problem and building their fitness and stamina like the corporate athletes they should be.

The study of how we interact with one another in society is called Transactional Analysis. This research has broken down the complexities of the hundreds of in…