Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers
When faced with the prospect of meeting with a confrontational employee, the project manager of a New Hampshire insurance company heaved a sigh. Not again, he thought to himself. Every conversation with this guy is a struggle.
Branding and Employee Communication
The ideas behind branding, which allow companies to build trust and good will in their products or services, can also be used to enhance employee communication.