Angry customers – what can we do with them
“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
Greet Your Online Visitors With One Big “HELLO”
Let’s assume that you have a website and you are using it only for statically presenting your company, while running your offline business runs smoothly. Recently you read an article about Online Live Chat Support, and now you ask yourself: Why should I put extra effort into serving my online visitors?
How to Boost Your Online Business by Interacting with Visitors?
Online businesses usually try to replace every possible interaction among the seller and the buyer with automated functions. They try to provide customers with functionalities to search through products, change their attributes, inform themselves of features, add products to virtual shopping baskets and at the end – automatically check out and pay.
Problems with availability time?
Many companies do want to interact with online customers and use their feedback, but they lack the personnel or time to do that. It is really important to have the will, anything else can be settled out. If you are one of those, read further and you might get some ideas.
Watch your mouth!
Internet users are very autonomous and self-directed people. With this in mind, you will have to echo those character traits and use the right tone of voice to fit with them. You should also be very careful and really watch your mouth while talking with them, since they are just one click away to your competitors.
Live Chat Support and Non-profit organizations
Non-profit organizations have probably established web-presence to present the goals of the organization, to provide information about current and finished projects and probably attract more people to join you. These institutions can include educational facilities (schools, faculties, and research institutes), embassies, organizations supporting businesses or even government bodies.