Customer Service is Now Customer Care
This article explains how customer service has changed into
customer care. The successful restaurants always knew this.
Service Equals Performance Equals Service
This article explains how Customer Service is really how one performs while on duty. It can be applied directly to restaurants.
Don’t Eliminate the Middle Man Add One!
This article explains the importance of having key people in key positions as it can be applied directly to restaurants.
Restaurant Scheduling for Success- from Richard Saporito’s e-book-How to Improve Dining Room Service-
This article explains how restaurant staff scheduling is directly tied into dining room customer service. It is an excerpt from Richard’s 31 page e-book-How to Improve Dining Room Service.”