Poor Performance Reward And Recognition
The most effective tool in a manager’s toolkit for dealing with poor performance is coaching. Not screaming at them from the stands and withholding rewards but working with them down on the pitch to find out what’s causing the problem and building their fitness and stamina like the corporate athletes they should be.
The study of how we interact with one another in society is called Transactional Analysis. This research has broken down the complexities of the hundreds of in…
Recognition! What’s In A Name?
Cameron Timpson is CEO of a medium-sized electronic assembly operation. He makes a point of making a weekly recognition award to the best assembler on the factory floor. “Today,” he shouts to the gathering crowd “it is Lavinia Argot’s turn” and he turns to her to present her prize. Her mouth is smiling but her eyes are not. “My name’s Davina Urquhart” she whispers. Cameron smiles and tells her not to worry about it.
The ability to connect with people at a personal level is…
Recognition As Part Of Performance Management
Performance Management is a system developed out of the best practice of top performing organizations to provide managers with a structured approach to the key retention criteria. Simplistically, most people will feel motivated and will want to stay in their job if their manager:
pays attention to their work provides them with a job to match their skills, knowledge and experience gives them opportunities to grow and develop judges their performance objectively
Most Perfor…
Recognition By The Happy Wanderer
Quin Jerome is Sales Director with a clothing company. He is a talented talker and entertains major clients on a regular basis. One summer he was deputizing while the CEO was on vacation and found an entry in his planner that just said “11.00 – 12.00 Wander”. The CEO’s PA clarified that it meant walking the production floor to talk with the machinists. “But I don’t know what to say to them!” said the gifted raconteur.
Curiosity is the real key to uncovering performance tha…
Recognizing “Smart” Performance Can Be Difficult
The monthly performance recognition awards have come round again but, once more, Fiona White is sure she won’t be featuring. Fiona is a consistent administration worker. She is well organized and clears her desk of the day’s work without making fuss or having 5-minute panics like some of the others seem to do. She often helps these people out because she has enough control over her own work to be able to reschedule things. However she is not a high profile earner for the comp…
Reward And Recognition; The Glare Of Publicity
The company newsletter hit Ruth Kenyon’s desk and there was her picture on the front page under the heading “Employee of the Month”. A simple paragraph of text explained that she had single-handedly reduced the debtor days from 39 to 32 in a period of 6 weeks. If others didn’t understand the significance of her work, it didn’t matter, she just felt a huge wave of pride sweep over her.
Even the smallest company has a reception area. This is a great place to publicize how go…
Self Monitoring Systems Are Good For Recognition
Performance Management is coming under critical fire because the complexity of some of the processes is beginning to over-ride the fundamental principles. However, as Hogan Armstrong knows, elements of Performance Management work well for both employees and managers. Hogan is an IT Service Engineer for a large multinational organization. He spends the majority of his working life away from his home office but his Self-Monitoring System lets both him and his manager know how h…
Silver Spoon Recognition
Toby Miller is your picture of an all round good guy. He doesn’t even consider himself to be much of a star but he does enjoy going to work and he enjoys mixing with his co-workers, making sure that they all smile at least once a day. Of course he does what’s necessary to get results but, under normal circumstances, he usually slips under the recognition awards radar that sweeps through the department once a month.
Many reward and recognition systems have incorporated a “w…
Stars In A Sea Of Sameness
The training administration team at Glasburg Associates perform miracles on a daily basis. Not only are they preparing for next week’s batch of training courses, they are assisting in courses running each day and they are covering the phones to sell training to new clients. Their job is never boring but it rarely changes from one day to the next. Oliver Hollins and Philippa Ibbitson are both on the team and, although Oliver considers himself to be better at the sales aspects …
Your Degree In Recognition Skills
Of course, we all majored in recognition skills at high school. Being positive comes as second nature to everybody and we never focus too much on faults. Unfortunately there the fairy tale must end. Complaining, it seems, is a much more developed skill than praising and many people find it difficult to be only positive. It is as if they can’t help themselves adding a crushing blow. Like Carolyn Burnham (Annette Bening) in “American Beauty” when she praises her daughter Jane (…