Are You Focusing On What You Really Want?
Imagine you’re happily driving down a country road on a clear, sunny day. Suddenly a semi truck crosses the center line and is heading right at you. Heart pounding and adrenaline rushing, you react. Will you avert disaster? Maybe. Maybe not. In this moment, your life depends on where you focus.
Professional driving instructors tell us that what people usually do in emergency situations is to stay focused on the object they are trying to avoid. In driving, where your eyes a…
Keeping Your Cool When The Customer Gets Hot
Providing excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress.