Restaurant Scheduling For Success- From E-Book “How To Improve Dining Room Service”
This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.
Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business.
There should be a system whereby the staff shift availability days can be co…
Restaurant Training – Selecting Your Restaurant Cast
The hospitality business is like show business.
When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production’s reviews are going to depend on the various people you’ve chosen for the performance.
Don’t be fooled by first appearances and beware of being ove…
Restaurant Training – This Is Show Business
In today’s increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a “magical” experience which exceeds your guest’s expectations?
Some answers may be found by looking to successful companies that are consistently achieving these goals.
William Shakespeare wrote, ‘All the world’s a stage, and all the men and women merely pl…
Waiter Training – Rehearsing For The Restaurant Performance
However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement.
One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.
Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an o…
Customer Service is Now Customer Care
This article explains how customer service has changed into
customer care. The successful restaurants always knew this.
Service Equals Performance Equals Service
This article explains how Customer Service is really how one performs while on duty. It can be applied directly to restaurants.
Don’t Eliminate the Middle Man Add One!
This article explains the importance of having key people in key positions as it can be applied directly to restaurants.
Restaurant Scheduling for Success- from Richard Saporito’s e-book-How to Improve Dining Room Service-
This article explains how restaurant staff scheduling is directly tied into dining room customer service. It is an excerpt from Richard’s 31 page e-book-How to Improve Dining Room Service.”