Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers
When faced with the prospect of meeting with a confrontational employee, the project manager of a New Hampshire insurance company heaved a sigh. Not again, he thought to himself. Every conversation with this guy is a struggle.
Excerpt From The Art Of Managing: Conflict Behavior Styles
Conflict occurs in situations in which people are interdependent, seek different outcomes, favor different methods to the same end, or perceive others are interfering with their ability for rewards or resources. A person’s behavior in conflict situations can be described by two basic dimensions—assertiveness and cooperation. Assertiveness is the extent to which the team member attempts to satisfy his own concerns. Cooperation is the team members attempt to satisfy the other p…